COVID-19 PET TRAVEL ADVICE – updated 14 January 2021

We value our customers and want to reassure you we are here for you during this unprecedented time. Our latest updates are below and are listed specific to the country/region.

Europe/Brexit/Customs Clearance

Ladyhaye can offer full customs clearance for pets arriving from Europe. Please contact us so we can assist you.


TThe UK Government rule now requires all persons arriving back into the UK from Spain to go into 14 days isolation. Due to this, major airlines TUI , and British Airways have either stopped or reduced their flights. If you have a pet or pets travelling and booked with Ladyhaye, please contact us by email, to confirm the latest news we have on your pets departure.

Export out of the UK


Singapore Airways are now carrying pets to Melbourne.

Due to the late arrival of the Emirates flights they are not able to carry pets at this time.

Flights are only available with Qatar Airways via Doha into Melbourne. Due to this aspect, flights are booking up very quickly as Qatar Airways are the only airline moving pets into Melbourne

The Melbourne Quarantine is fully booked, with no space available for approximately 5 months. Please plan your journey carefully and leave plenty of time to prepare.

New Zealand

Emirate are now carrying pets into New Zealand.

Singapore Airlines are now carrying pets into Auckland.  The flight arrives at 2350hr local time.

Qatar Airways have stopped carrying pets into New Zealand until further notice.

Air New Zealand has permanently stopped flying to and from the UK. Alternative carriers are still not able to carry pets. As an alternative we are looking into sending pets into Australia, for the 10 day period, then have our agent collect the pet/s and prepare and fly the pets into New Zealand. As we understand it right now, this can happen on Tuesdays and Fridays. Details on request.

Japan/ Hong Kong

Flights available for pets.

Middle East

UAE are now allowing dogs only to travel into the UAE x UK, without the need for the Covid 19 annex. However this is not yet set up for cats.


Various destinations available, some destinations are daily, others are three times a week other’s just weekly . Details on request.


Air Transat are carrying pets into Toronto from London Gatwick.

Air Canada are carrying pets, that have connections, with returning Canadian Citizens, and Military personnel. However the freight rate is very expensive. British Airways are carrying pets to Toronto only, and only on Mondays. Air Transat are re starting their flight operations to Toronto only 24th July 2020. Details on request.


Flights to various destinations with both British Airways, KLM, Lufthansa, and Finnair Details on request.

Inbound into the UK

Flights available now into London Gatwick, London Heathrow, Manchester, Doncaster, Bristol, Edinburgh, and Glasgow.

Departures available, Malaga, Alicante, Madrid, Barcelona. Plus the Canary Islands. Include, Tenerife, Las Palmas, Lanzarote, Fueteventura. Details on request.

General Information

We are receiving regular updates directly from both the airlines and animal reception centres here in the UK and abroad. If you have already contacted us with regards your Pet travel, we will keep you informed with any updates we receive. Should you be thinking about travelling in the future and need advice, please contact us.

We value the health and safety of our staff and have made the decision to enable them to work remotely from their homes so they may continue to provide you with support and advice, answer any queries and keep you updated on new developments.

Our contact details remain the same.

Telephone: +44 (0) 1342 832161 (Mon-Fri 830-1630)

Email: (emails will be answered within 48hours)

All the best from the Ladyhaye team, please stay safe and take care of one another.


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