COVID-19 PET TRAVEL ADVICE – 19 September, 2020

We value our customers and want to reassure you we are here for you during this unprecedented time. Our latest updates are below and are listed specific to the country/region.


TThe UK Government rule now requires all persons arriving back into the UK from Spain to go into 14 days isolation.  Due to this, major airlines TUI , and  British Airways have either stopped or reduced their flights. If you have a pet or pets travelling and booked with Ladyhaye, please contact us by email,  to confirm the latest news we have on your pets departure.

Export out of the UK


Singapore Airways have placed an embargo on pets travelling to Melbourne, until further notice.

Flights are available ex UK, with both Qatar Airways and Singapore Airlines. Currently the Melbourne Quarantine centre is accepting pets into their facility. Currently August 2020, is  at full capacity, and space is  filling up for both September and October.

Qantas still has no flights, so flying  “Brachycephalic” breed dogs and cats  to Australia and New Zealand is proving to be very difficult. Emirates Airlines will carry “ Brachycephalic”  after October 31st , but we are waiting to hear when they will  recommence their flight schedules for pets.

New Zealand

Qatar Airways are now carrying pets to New Zealand, departing LHR only days 2,4 and 5.  Please note they have a strict list of breeds they do not carry (e.g. Flat Faced Breeds, referred to as brachycephalic breeds).  They do carry most breeds of dogs and cats.

Air New Zealand has permanently stopped flying to and from the UK.  Alternative carriers are still not able to carry pets. As an alternative we are looking into sending pets into Australia, for the 10 day period, then have our agent collect the pet/s and prepare and fly the pets into New Zealand.  As we understand it right now, this can happen on Tuesdays and Fridays. Details  on request.

Japan/ Hong Kong

Flights available for pets.

Middle East

UAE are now allowing dogs only to travel into the UAE x UK, without the need for the Covid 19 annex. However this is not yet set up for cats.


Various destinations available, some  destinations are daily, others are three times a week other’s just weekly . Details on request.


Air Canada are carrying pets, that have connections, with returning Canadian Citizens, and Military personnel. However the freight rate is very expensive. British Airways are carrying pets to Toronto only, and only on Mondays. Air Transat are re starting their flight operations to Toronto only 24th July 2020. Details  on request.


Flights to various destinations with both British Airways, KLM, Lufthansa, and  Finnair   Details  on request.

Inbound into the UK

Flights available now into London Gatwick, London Heathrow, Manchester, Doncaster, Bristol, Edinburgh, and Glasgow.

Departures available,  Malaga, Alicante, Madrid, Barcelona. Plus the Canary Islands.  Include, Tenerife, Las Palmas, Lanzarote,  Fueteventura.  Details on request.

General Information

We are receiving regular updates directly from both the airlines and animal reception centres here in the UK and abroad. If you have already contacted us with regards your Pet travel, we will keep you informed with any updates we receive. Should you be thinking about travelling in the future and need advice, please contact us.

We value the health and safety of our staff and have made the decision to enable them to  work remotely from their homes so they may continue to provide you with support and advice, answer any queries and keep you updated on new  developments. 

Our contact details remain the same.

Telephone: +44 (0) 1342 832161 (Mon-Fri 830-1630)

Email: (emails will be answered within 48hours)

All the best from the Ladyhaye team, please stay safe and take care of one another.


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