COVID-19 PET TRAVEL ADVICE – updated 28 April 2022

Airlines are making more flights available for pet transport. The latest updates for each country are listed below. We value our customers and want to reassure you we are here for you during this unprecedented time.

Europe/Brexit/Customs Clearance

Ladyhaye offers full customs clearance for pets arriving from Europe. Please contact us so we can assist you.

Europe (including Switzerland and the Canary Islands)

Due to the UK having left the EU, regulations have changed slightly as a UK vet is no longer able to issue EU pet passports.

All pet’s travelling to Europe will now need to travel to Europe on either an Animal Health Certificate (AHC) or an Export health Certificate (EHC)

  1. AHC – for non-commercial shipments (when travelling within 5 days of your pets travel) – the AHC needs to be completed within 10 days prior to travel by an Official Veterinarian (OV) which can be found here
  2. EHC – for commercial shipments, when travelling more than 5 days before/after your pets travel. Ladyhaye will apply for the EHC on your behalf; this will then be sent out directly to the OV and needs to be completed within 48 hours prior to departure. For commercial certificates, the exporter will need to apply for a BALAI number through DEFRA – please ask a member of Ladyhaye for more information.

Road Transport Services

Road transport services – we are unable to transport pets to the EU at this time.


Turkish Air – Turkish Air have put an embargo in place for all pets travelling via Istanbul until further notice.


Singapore Airways are now carrying pets to Melbourne.

Due to the late arrival of the Emirates flights, they are not able to carry pets at this time.

Flights are only available with Qatar Airways via Doha into Melbourne. Due to this aspect, flights are booking up very quickly as Qatar Airways are the only airline moving pets into Melbourne

The Melbourne Quarantine is fully booked, with no space available for approximately 5 months. Please plan your journey carefully and leave plenty of time to prepare.

New Zealand

Emirates are now carrying pets into New Zealand.

Singapore Airlines are now carrying pets into Auckland. The flight arrives at 2350hr local time.

Qatar Airways have stopped carrying pets into New Zealand until further notice.

Air New Zealand has permanently stopped flying to and from the UK. Alternative carriers are still not able to carry pets. As an alternative we are looking into sending pets into Australia, for the 10 day period, then have our agent collect the pet/s and prepare and fly the pets into New Zealand. As we understand it right now, this can happen on Tuesdays and Fridays. Details on request.

Japan/ Hong Kong

Flights available for pets to Japan. Currently no flights to Hong Kong.

Saudi Arabia

For travel to Saudi Arabia your pet will need DEFRA export papers completed by an Official Veterinarian (OV) within 96 hours prior to departure. Once completed they need to be taken to the Foreign and Commonwealth office in London for Legalisation. When completed the export papers need to be taken to the Saudi Arabian Consulate for completion. Ladyhaye can provide this service for you.

All pet’s travelling to Saudi Arabia will need an import permit granted prior to travel.

All pet’s travelling to Saudi Arabia must be fully vaccinated against rabies, this must be carried out no more than 6 months and no less then 30 days prior to departure.

United Arab Emirates (Dubai and Abi Dhabi)

Qatar Airways has announced that from 26th April 2022, they will not be accepting any new bookings for pets until mid/end of June 22.

All pet’s travelling to the UAE need to be fully vaccinated for their general vaccines including rabies. The vaccinations must be completed in full at least 21 days prior to departure.

All pets need to travel on DEFRA export papers. The DEFRA export papers need to be completed by an OV within 24 hours prior departure. Upon completion of the DEFRA papers all pets must be treated against internal and external parasites.

All pet’s travelling to the UAE need to have an import permit granted prior to travel.


Various destinations available, some destinations are daily, others are three times a week other’s just weekly . Details on request.


Air Transat will be resuming their pet transport services from London, Gatwick, Manchester and Glasgow airports on the 1st of April 2022. Upon resumption we will be able to ship pets to the following airports – Montreal, Toronto and Quebec. All pets will fly on direct routes.

The flight departures will be subject to size restrictions and Air Transat’s flight schedule. For more information on this and all other Canadian airports please contact us.

Although it isn’t a mandatory requirement, it is highly recommended for all pet’s travelling from the UK to Canada, to be vaccinated against rabies. Unlike many other countries there is not a 21 day wait before pets can travel.

Inbound into the UK

Flights available now into London Gatwick, London Heathrow, Manchester, Edinburgh, and Glasgow. No flight options for Doncaster or Bristrol.

Departures available, Malaga, Madrid, Barcelona. Plus the Canary Islands. Include, Tenerife, Las Palmas, Lanzarote, Fueteventura. Details on request.

General Information

We are receiving regular updates directly from both the airlines and animal reception centres here in the UK and abroad. If you have already contacted us with regards your Pet travel, we will keep you informed with any updates we receive. Should you be thinking about travelling in the future and need advice, please contact us.

We value the health and safety of our staff and have made the decision to enable them to work remotely from their homes so they may continue to provide you with support and advice, answer any queries and keep you updated on new developments.

Our contact details remain the same.

Telephone: +44 (0) 1342 832161 (Mon-Fri 830-1630)

Email: (emails will be answered within 48hours)


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